4. Refund Policy
At The Outfit Studio, we want you to be completely satisfied with your purchase. If you’re not happy, we offer a simple and straightforward refund policy.
Returns:
- You have 14 days from the date of delivery to return your items.
- Items must be unused, unwashed, and in the original condition, with all tags intact.
- To initiate a return, please contact our customer service team at info@theoutfitstudio.com with your order number and reason for return.
Refund Process:
- Once we receive your returned items, we will process your refund within 7-10 business days.
- Refunds will be credited to the original payment method used at checkout.
- If the return is due to a defect or error on our part, we will cover the cost of return shipping.
Non-Returnable Items:
- Items that have been worn, washed, or damaged after delivery cannot be returned.
- Sale items and gift cards are non-refundable.
If you need further assistance, feel free to reach out to our customer support team.